1. Purpose of the House Rules
These House Rules shall serve to ensure that the museum can be visited in a pleasant atmosphere.
Thus, following the House Rules shall be in your own best interests.
2. House Rules
The Directorate, represented by the employees of the MEERESMUSEUM, shall enforce the House Rules. Thus, the rules must be followed. They serve to promote the security and protection of the visitors.
3. Admission Tickets
The exhibits of the MEERESMUSEUM may be visited only with a valid admission ticket. During the posted business hours, the admission tickets shall entitle the customer to enter and visit the public areas of the museum’s premises.
When entering the museum’s premises, the admission tickets must be presented for validation purposes and must be retained by the customer during the customer’s entire visit to the museum. Validated admission tickets shall become invalid upon leaving the museum. It is forbidden to resell the admission tickets as well as to use them in any other manner commercially.
Admission tickets, which are purchased in an unauthorised fashion or misused, shall lose their validity and must be returned to the MEERESMUSEUM without receiving any compensation for them. In the future, the affected persons may be barred from visiting the exhibits of the MEERESMUSEUM. The MEERESMUSEUM reserves the right to file criminal charges against them.
Providing discounted individual and group tickets, e.g. to university students, pupils, kindergartens and schools, shall require corresponding authorisation documentation.
The annual pass shall entitle the persons indicated on it, beginning on the purchase date for the duration of its period of validity, to present the ticket for admission to visit the MEERESMUSEUM during the posted business hours. It is non-transferable. The purchase of the annual pass shall substantiate no claim that the MEERESMUSEUM be open daily during the pass’s period of validity. The annual pass shall not be valid for special events. The issuance of the annual passes shall require the submission of the MEERESMUSEUM’s order forms which have been completely and correctly filled out and signed by the customer. Persons who illegally provide their annual pass or other non-transferrable admission tickets to third parties or attempt to manipulate the admission process shall lose their right of admission to the museum for the period of validity of the pass/ticket. The MEERESMUSEUM shall seize annual passes which are misused. The MEERESMUSEUM may bar its holders in the future from visiting the MEERESMUSEUM and reserves the right to file criminal charges.
4. Visitors to the Museum
The house rules shall be binding for all visitors.
Children under 12 years of age may visit the exhibit areas only while being accompanied by an adult.
5. Smoking, Fire, Bringing Along Objects
Within the museum’s premises, smoking is forbidden except in specially-indicated zones. Starting fires is absolutely forbidden. It is forbidden to carry weapons (pistols, knives, chains, brass knuckles, etc.). Persons who are under the influence of alcohol or drugs may be refused admission. They may be expelled from the museum’s premises.
Bringing bicycles, scooters, skateboards, roller skates, bobby cars, other types of wheeled devices, sleds, etc. onto the premises of the MEERESMUSEUM shall not be permitted owing to security reasons. These objects must remain outside the museum.
It is not permitted to bring objects such as balls, balloons, and the like onto the premises. In the interest of security and in order to protect our visitors from unpleasant restrictions, we reserve the right to also forbid visitors from bringing additional objects/articles onto the premises which may represent a disruption to other visitors and/or our animals and employees.
6. Feeding and Petting the Animals
The species-appropriate behaviour and the health of the animals can be ensured only if they are fed the appropriate feed exclusively by the employees of the MEERESMUSEUM. It is forbidden to feed the animals. The MEERESMUSEUMreserves the right to expel persons from the museum’s premises and to also bar them in the future from visiting the museum who violate the ban on feeding the animals.
7. Bringing Animals onto the Premises
Based upon the situation, it is permitted to bring animals along into the exhibition areas only after having received the prior approval to do so by an employee of the MEERESMUSEUM. Dogs–with the exception of dogs accompanying blind persons–are always forbidden from entering the museum.
8. Use of the Facilities of the Deutsche Meeresmuseum
For all damages which are created as the result of a violation of or non-adherence to the terms, instructions or policies, liability upon the part of the MEERESMUSEUM shall be excluded unless it is based upon intentional wrongdoing or gross negligence upon the part of the MEERESMUSEUM, its legal representatives or vicarious agents. This shall not be valid for damages arising from the loss of life, physical injury or damage to health (personal injury).
9. Use of the Play Equipment
10. Obligation to Supervise
Children under 12 years of age shall be granted admission to the museum only while being accompanied by an adult. We request that parents and/or other supervisory persons dutifully fulfil their supervisory obligation. If parents and/or supervisory persons do not fulfil their supervisory obligation, then they shall be liable for all damages which are caused by the children.
11. Audio Guide
a) The MEERESMUSEUM shall provide the visitor with an audio guide for the use of mobile, Internet-compatible devices, e.g. smartphones or tablets, at the URL meeresmuseum.de/en/service/audioguide/. In this context, any liability upon the part of the MEERESMUSEUM for the availability of the contents and/or damages of any kind shall be excluded unless it concerns damage to life, limb or health and/or gross negligence or intentional wrongdoing upon the part of the MEERESMUSEUM or its employees. It is forbidden to feed in software and files of any kind on the WLAN access point that has been provided.
b) The MEERESMUSEUM shall supply the media devices, including headphones and audio guidance files as rental devices, for a security deposit and the payment of a fee of 1.00 €. It is exclusively the responsibility of the employees of the MEERESMUSEUM to decide whether and to what extent the objects provided as a security deposit will be accepted. No legal claim shall exist to rent such devices. The borrower shall be obliged to handle the device with due care and shall be liable to the MEERESMUSEUM for any damage to the device or deterioration in the device’s condition that is discovered upon the device’s return. Any liability upon the part of the MEERESMUSEUM to pay damage compensation arising from the safekeeping of the security deposit and/or from the Rental Agreement shall be excluded unless they are based upon gross negligence or intentional wrongdoing upon the part of the employees of the MEERESMUSEUM or its vicarious agents and/or it concerns damage to the life, limb or health of the borrower.
c) The playback of the audio guide both on the rented multi-media devices as well as also on the visitor’s own multi-media devices is permitted exclusively subject to the use of headphones.
12. Solicitation and Offering Goods and Services
Solicitation within the premises of the MEERESMUSEUM –including in the areas in front of the entrances–as well as the offering of goods and services are permitted only subject to the prior written consent of the Directorate. This shall also be valid for the conducting of surveys, political events, etc.
13. Photography and Filming
Any filming, photography, audio or video recording of any kind shall be permitted only after having purchased a fee-based photo permit for private (souvenir) purposes. The photo permit must be presented upon the supervisory personnel’s request to do so. Any exploitation for industrial, commercial and non-commercial purposes–including on private homepages–shall require the prior written consent of the Directorate of the MEERESMUSEUM. The publication of recordings without having obtained approval to do so is forbidden. In the aquarium, it is permitted to take only non-flash photography.
14. Final Provisions
These House Rules shall become effective as of 01/05/2015.